Full payment is due when services are rendered. We accept cash, checks, Visa, Mastercard, American Express or Discover. If requested, we can supply you with a receipt of payment for you to submit to flexible spending accounts or insurance. There is a $20 fee for any returned check.
If a client is late, we will make every effort to give the amount of time scheduled for the session if time is available. The scheduled fee shall be paid if all the scheduled time can be made up or not.
If the therapist is more than 15 mins late, the session will be free of charge that day of service.
A 24-hour cancellation notice is required and a 24-hour notice is appreciated.
Time is valuable with respect to a massage therapy practice. Please understand that a lost appointment is equivalent to a loss of income and that someone else may have been denied a massage treatment.
We understand emergencies occur and sometimes appointments must be cancelled, but we ask that you respect our time. Please contact us as soon as you must cancel.
NO SHOW POLICY
If you fail to show up for your massage session for the 1st time, you will be given a warning letter.
If you fail to show up for a second scheduled appointment, you will be charged full cost of the scheduled massage.
No shows will lose the privilege to pre-schedule future appointments.